Service and Warranty
Bryston prides itself in building and manufacturing quality products that last for a generation, but in the unlikely event you have a problem with your equipment that may require repair or service, we are more than happy to assist you.
If you require technical support or product repair and service please see below for more details.
We urge you to use an authorized Bryston dealer or distributor when purchasing a Bryston product.
Bryston products are sold, supported, and serviced through the worldwide network of dealers and distributors listed in the Dealer section of this website. If the company selling Bryston product is not listed on this website, we encourage you to contact Bryston to confirm whether or not the company selling the product is part of the authorized Bryston network.
When parties outside of the network of authorized Bryston dealers and distributors sells a Bryston product, Bryston will not honour warranties on those products.
Proof of purchase in the form of a copy of the bill of sale from an authorized Bryston Dealer/Distributor must be presented to obtain warranty service.
Warranty Details
Bryston analog audio products and loud speakers are warranted to be free from manufacturing defects for twenty (20) years from the original date of manufacture. The warranty includes parts and labour. Speaker warranty is limited to the first time buyer and is non-transferable.
Bryston Digital products and cables are warranted for five (5) years from the original date of manufacture. The warranty includes parts and labour.
Bryston products having motorized moving parts, excluding motorized volume controls, are warranted for three years from the original date of manufacture. The warranty includes parts and labour.
Bryston will remedy the problem by repair or replacement, as we deem necessary, to restore the product to full performance. Bryston will pay return shipping costs for the full length of the specific product’s warranty.
In the event of a defect or malfunction, contact Bryston repair centers for return authorization. Products must be returned using original packaging material only. Packing material may be purchased from Bryston if necessary. This warranty is considered void if the defect, malfunction or failure of the product or any component part was caused by damage (not resulting from a defect or malfunction) or abuse while in the possession of the customer. Tampering by persons other than factory authorized service personnel or failure to fully comply with Bryston operating instructions voids the warranty. This warranty gives you specific legal rights and you may also have other rights which may vary from province to province and country to country.
As of 2006-02-22 Bryston will only warranty Bryston products purchased through authorized Bryston dealers. Bryston products with a date code of 0608 or higher (date code format is “yyww”, where “yy” is the two least significant digits of the year and “ww” is the week of the year) must be accompanied by a copy of the bill-of-sale from a Bryston authorized dealer to qualify for warranty service. The warranty is transferable from the original owner to a subsequent owner as long as a copy of the bill-of-sale from the original authorized Bryston dealer accompanies the re-sale. The copy of the bill of sale to any subsequent owner need ONLY include the Name of the Bryston Authorized Dealer and the Model and Serial number of the Bryston product. The warranty will only be honoured in the country of the original purchase unless otherwise pre-authorized by Bryston.
We are happy to answer your questions. Please use the following contact information for general technical support:
Phone: 705-742-5325 or 1-800-632-8217
Fax: 705-742-0882
Or use the contact form located below.
If you are located in Canada and require product repair and service please use the contact information below:
Phone: 705-742-5325 or 1-800-632-8217
Fax: 705-742-0882
Or use the contact form located below.
Postal Address:
Bryston Limited
P.O. Box 2170, Stn. Main
Peterborough, Ontario
Canada
K9J 7Y4
Courier Address:
Bryston Limited
677 Neal Drive
Peterborough, Ontario
Canada
K9J 6X7
If you are located in the USA and require product repair and service please use the contact information below.
Phone: 1-800-632-8217
Fax: 705-742-0882
Or use the contact form located below.
US Address:
Bryston Ltd
600 Main St.
Tonawanda, NY
USA 14150
If you are located outside Canada and the US and require product repair and service please see the contact information below.
Contact your local distributor or
Phone: 01-705-742-5325
Fax: 01-705-742-0882
Or use the contact form located below.
Made In Canada
20 Year Warranty on Analog and Loudspeakers
